Hello,
Our youview box on startup goes to "Maintenance Mode", with a message "system start up error [501] "
"Your box failed to start properly".
"The box will now enter Maintenance mode, where you can select a recovery operation"
I have gone through all the options available without success, downloading and installing software. It looks like it is going to start but then it goes through the wakeup and startup, screens and then fails with system start up error. I have tried every suggestion here without success.
I have also done this:
1. Ensure the YouView Box is switched off and is currently connected to the router (the YouView Box will require an internet connection).
2. Power on YouView using button at the back of YouView Box.
3. Start YouView using the power button on the YouView Box front panel, and then quickly press and hold both the + and – buttons on the front panel. If you haven’t pressed the buttons together by the time “YouView Waking Up” is displayed, or you see the “YouView please wait…” message then try again.
4. Let go of the + and – buttons once the “Huawei – Maintenance Mode menu” is displayed.
5. The + and – buttons on the front panel will navigate the menu. Keep pressing the – button until “Internet/USB Recovery, keep recordings” option is highlighted. If you go past the option, simply press the + button to navigate back to the option.
6. Press the power button on the YouView Box front panel to select the option. This will bring up some information and ask “Do you want to proceed?”. Press the power button again to confirm.
7. The YouView Box will now show a progress bar as it downloads software from the internet and installs on the YouView Box. This may take several minutes. Once complete, the YouView Box will restart.
8. Once the YouView Box restarts, the YouView Box will show the initial setup wizard. You will need to run through the setup wizard including tunning the channels.
I have also spoken to a lady (in India I believe), who told me that my error code doesn't exist as there are no letters before the number in the error code, so she informed me that it must therefore be my television that has the problem - despite the fact that it is a Huawei error code from the YouView box and that our TV works completely normally. A 40 minute phone call that resulted in being cut off and no answers.
The router and